Frequently Asked Questions
Supporting You Every Step of the Way
If you can't find answers to the questions you are looking for, reach out to us at (866) 313-2520 and press #3 to speak to a housing specialist today!
Frequently Asked Questions
What kind of housing services does the Detroit Housing Network provide access to?
We offer access to a wide variety of local, state and federal programs and services for homebuyers. We offer:
Homebuyer Preparation & Education
Foreclosure Prevention
Financial Counseling
Home Maintenance and Repair
Property Tax Assistance
Down Payment Assistance Navigation
Life and Legacy Planning
Title and Probate Assistance
- And more!
Get started online or call us at (866) 313-2520 and press #3 after choosing your language to speak to a housing specialist today!
How do I access Detroit Housing Network’s housing services?
Access our services by clicking the Get Started button on our website or by calling us at (866) 313-2520. Press #3 after choosing your language to speak to a housing specialist.
To Access Services Online
After clicking the Get Started button on our website, you will be taken to our Housing Service Portal to login to an existing account or create a new account.
If you have an existing account, login with your email and password to begin applying for housing programs and services.
If you do not have an existing account, you will be asked to create a new account and complete your profile, which will take approximately six to seven minutes. You can begin applying for housing programs and services after you have completed your profile.
You may be asked to provide documents or personal information related to your household and financials when applying for housing programs and services.
A representative from a Detroit Housing Network Member will use the contact information you provided to reach out to you within two to three business days after your phone call. They will work with you to understand your housing situation and apply for the housing services that will get you closer to your housing goals.
To Access Services Via Phone
You can call the Detroit Housing Resource Helpline at (866) 313-2520 and press #3 after choosing your language to speak to a housing specialist.
A housing specialist will ask you questions about you and your household and connect you to the Detroit Housing Network Member best suited to meet your needs.
A representative from a Network Member will then use the contact information you provided to reach out to you within two to three business days after your phone call.
They will work with you to understand your housing situation and apply for the housing services that will get you closer to your housing goals.
The Detroit Housing Resource Helpline's hours of operation are as followed:
Monday - Friday from 8am - 6pm
Saturday from 9am - noon
I need support applying for housing services online. Is someone available to assist me?
Yes. If you need support accessing our services, you can call the Housing Resource Helpline at (866)-313-2520 to be connected to a housing specialist.
A housing specialist will ask you questions about you and your household and connect you to the Detroit Housing Network Member best suited to meet your needs.
A representative from the Network Member will then use the contact information you provided to reach out to you within two to three business days after your phone call. They will work with you to understand your housing situation and apply for the housing services that will get you closer to your housing goals.
Hours of Operation
The Detroit Housing Resource Helpline's hours of operation are as followed:
Monday - Friday from 8am - 6pm
Saturday from 9am - noon
I called and no one answered. What do I do?
The Detroit Housing Resource Helpline's hours of operation are as followed:
Monday - Friday from 8am - 6pm
Saturday from 9am - noon
Please contact us during these hours to speak to a housing specialist.
Which housing services are currently available in my area and how do I know if I qualify for them?
Create an online account on our Housing Service Portal and complete our online intake process to see which housing services you may qualify for. The Zip Code and Living Situation you enter will determine the housing programs and services that are visible to you on our Portal.
You can also visit our website at mydhn.org or call us at (866) 313-2520 to learn about housing programs and services you may qualify for.
What is a Detroit Housing Network Member?
Detroit Housing Network (DHN) Members are local housing nonprofits that connect clients to a wide variety of local, state and federal housing programs and services available in Detroit. DHN Members work with clients to find, understand and apply for the housing services that will get them closer to their housing goals.
Joining the Detroit Housing Network
Local housing nonprofits who are interested in joining the Detroit Housing Network, can contact us at DHN@CHNHousingPartners.org to learn more.
What is the DHN Housing Service Portal?
Our Housing Service Portal is a secure way to browse and apply for our housing services.
Get started online by visiting MyDHN.online and creating a new account!
Easily Apply for Additional Services
After you apply for a program or service, we keep your information safely in your profile. When you're ready to apply for another service, we'll auto-fill your application with all of the information in your profile.
Our Housing Service Portal makes it easier to apply for multiple housing services in one place!
How do I reset my password on DHN's Housing Service Portal?
Visit our Forgot Password Page to reset your password on our Portal.
I no longer have access to my email address. How do I update my email and username on DHN's Housing Service Portal?
Email DHN@chnhousingpartners.org to update your email on our Portal. Your email is your username.
I'm having trouble using DHN's Housing Service Portal. Who can I reach out to for support?
Email DHN@chnhousingpartners.org for assistance using our Portal.